Why do we make users who are already stretched thin deal with the time vampire known as forensics to get the answers they need?
Avoid the (rather natural) mistake I made when creating cohort graphs.
Leading thinkers tell us that empathic behavior in business actually improves your bottom line. So, what does empathy mean in product management?
When I was a kid, the TRS-80 Color Computer blew my mind, but what really changed my life were the books that came with it. Where pedagogy and wonder meet, magic happens. What lessons can we take from this today?